Privacy Policy

Thank you for visiting the website of KCOM Group PLC. KCOM and its group companies take the privacy of your information very seriously. We aim to meet current Internet best practice. Our services are designed to give you the information that you want to receive. Our privacy policy below explains how we will collect and use the information you give us.

This privacy policy is published by KCOM Group PLC (" KCOM" or " we" or " us"). KCOM is a company registered in England under number 2150618 at 37 Carr Lane, Hull, East Yorkshire, HU1 3RE ("KCOM Address").

1. Our approach

KCOM takes the privacy of its users seriously. Generally, you can browse through our Website without giving us any information about yourself (including your email address). When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

If we decide to change our privacy policy for this Website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

2. Information collection

We collect personal information (such as your name, email address and any other details you provide to us that identifies you as an individual) from you when you submit a request for information or when you submit your details for any other reason. Personal information will only be collected with your consent.

When you browse our Website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our Website you visit and how long you spend here. We do not link your IP address to any other personal information that you send to us. Like many other websites, we may use a standard technology called a "cookie" to collect information about how you use the Website (see section 6. Cookies)

Save for the use of cookies, we do not automatically log data or collect data apart from information you specifically provide to us.

3. Use of information we collect

We (and other KCOM group companies) will use your information for several general purposes including: fulfilling any requests for information or services placed by you, processing any other transactions authorised by you, keeping you up to date with news about KCOM, our products and services, and providing other information to you which we think you may find of interest. Your personal information shall not be used for any other purposes.

4. Who may process data

Your personal information may be processed both by us and by other companies within our group in accordance with this privacy policy. We take all reasonable care to prevent any unauthorised access to your personal data. Personal information will not be sold or transferred to unaffiliated third parties without your prior consent.

Where any personal information is processed by us, we will comply with relevant Data Protection legislation at all times. We are registered to process data under the Data Protection Act (our registration number is D1303069) and you may refer to the Data Protection Register website for further information at http://www.dpr.gov.uk.

5. Security measures

We are serious about guarding the security of your personal information that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However we cannot guarantee the protection of your personal data as due to the nature of the Internet, the Website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal information on the Website it may be collected by another user and may result in unsolicited messages from other Internet users.

6. Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find our more information about cookies and the cookies we use in our Cookie Use Policy.

7. Access and changes to your personal information

Upon request, we may provide you with a copy of the personal information which we hold about you (in return for a small fee). Please address requests to datacomplianceofficer@kcom.com and insert "access request" as the subject heading, or write to us at the KCOM Address, stating your name and email address for identification purposes.

At your request, we will use reasonable efforts to update / correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records. However, it may be impossible to delete your information without some residual information because of backups and records of deletions.

Please address your requests to change or delete your personal information to info@kcom.com and insert "change details" or "unsubscribe" as appropriate as the subject heading. Alternatively you may write to us at the KCOM Address, stating your name and email address for identification purposes.

We will only perform the activities outlined above to the extent that such activities will not compromise privacy or security interests.

If you do not receive a response to your inquiry - or if you feel your inquiry has not been satisfactorily addressed, please contact:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545700
Fax: 01625 524510
Website: www.dataprotection.gov.uk
Email: mail@dataprotection.gov.uk

8. Changes to this policy

We may change this privacy policy from time to time. When such a change is made we will post a revised version on the Website. It is your responsibility to view this privacy policy from time to time to be aware of any such change. Your continued use of the Website will indicate your agreement to any such change.

9. Enquiries

If you have any further enquiries or concerns about our privacy policy please email us at webprivacy@kcom.com or write to us at the KCOM Address.

10. Managing your contact with KCOM

If you would like to stop unsolicited telemarketing calls from KCOM and other companies, please contact the Telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days.

If you would like to stop unsolicited direct marketing mailers from KCOM and other companies, please contact the Mail Preference Service on 0345 034599 and ask for a registration pack. Direct marketing mailers should decrease after 3 months. (Remember to re-register if you change your address.)

If you would like KCOM ONLY not to call or mail you with details of products, services and special offers:

  • Residential customers please call 01482 602555.
  • Business customers please contact your Account Manager or call 01482 605012.
  • Corporate and Government customers please call 01482 602711.

If you would like to stop unsolicited marketing facsimiles (faxes), please contact the Fax Preference Service on 0845 0700702 and register your fax number(s). Direct marketing faxes should stop after 28 days. If you are an individual consumer or a sole trader, it is illegal to send you such faxes unless you have given explicit permission to the sender.