Prospect House, Prospect Street, HULL, East Riding of Yorkshire, HU2 8PU
More about KCOM Contact Centres
KC Contact Centres is an award winning, industry accredited Contact Centre based in the heart of Hull, the City of Culture 2017.
Not only have we placed in the ‘Top 50 Companies for Customer Service’ for the last 5 years, but our customer and client satisfaction levels are consistently higher than the national average.
A recent survey showed:
• Our monthly customer satisfaction rate is 98%
• 100% of our clients would recommend us, giving us a higher than average client satisfaction score
We are the Contact Centre of choice for leading UK brands such as Cineworld, Victoria Plumb, Network Rail, Netcall and MFI as we offer a wide range of multi-channel services to deliver:
• Excellent Customer Services
• Sales and Telemarketing
• Appointment Setting
• Market Research
• Data Cleansing
• Fault Management and Service Desk Support
• Technical Support
• Overflow and Peak Call Management
• Directory Enquiries
Our purpose built 500 seat Contact Centre is fitted with specialist technology, which enables us to service and reach customers via a broad range of contact channels.
Our dynamic management team has over 100 years combined customer contact experience; bringing a wealth of knowledge and understanding of client’s requirements, objectives and frustrations creating solid foundations for long-term partnerships.
We are a division of the KCOM Group Plc, which is a leading provider of communications solutions to both business and consumer markets across the UK.
For more information visit our website www.kccontactcentres.co.uk or call us on 0800 915 9000